Last Post: Jun 09, 2017 15:35
Friday morning (Pacific time) we had a brief outage of Guild Wars (original) that caused a temporary desync between Guild Wars and Guild Wars 2. This impacted several players’ Hall of Monuments rewards. In fact, some players received notification via the Guild Wars 2 in-game mail system that said their Hall of Monuments feature was removed because they had acquired more points than intended. This message was sent in error and your rewards were not affected.
Here’s a workaround that should reset things so that your account is back to normal:
Log into Guild Wars (original)
Visit Historian Kimmes in Eye of the North and speak to him about your Hall of Monuments
Log into Guild Wars 2
Visit Historian Kimmes in Eye of the North and speak to him about your heritage
Doing this should re-sync your HoM rewards. But please note the following: It may take a few hours for the reconnection to take place. If after six hours you find that you still do have your Hall of Monuments rewards, please contact Customer Support for assistance.