Category: Eve Online Official

Skill Queue Issue Reimbursement Complete!

We are happy to announce that reimbursement has been completed for all those who lost skillpoints due to the inadvertent pausing of skill queues that occurred on June 9th.

Skillpoints have been reimbursed at the standard rate of 40 skillpoints for every minute that affected players had their skill queues paused by the script that was ran on June 8th.

If for any reason you were affected by this issue and have not been reimbursed by the deployment today, please feel free to contact our customer support team by filing a support ticket via the Help Center, and our friendly Game Masters will be more than happy to assist.

Please feel free to discuss this news item in this forum thread.

Mass test on Singularity on Tuesday, June 27th

Hello Capsuleers

We are planning to run a mass test on Singularity to help test changes in the upcoming July release. Our main focus are the changes to strategic cruisers, but we’ll also take a look at the general client and server performance. More information about this mass test can be found in this forum thread. If you’re interested in attending please join us on Singularity on Tuesday the 27th of June at 17:00 EVE-time (=UTC). All participants will receive a small reward of two million skill points on Singularity.

Skill Queue Reimbursement Early Next Week!

An update is currently in the process of being finalized that will reimburse all skillpoints lost when skill queues were inadvertently paused on June 9th.

We aim to deploy this early next week, and will notify all pilots via this news feed once the process is complete.

Apologies for the delay in reimbursement, which has been slowed up a little by the ongoing Ghost Training exploit investigation. 

Feel free to discuss this news item in this announcement thread.

15% Off Multiple Character Training! – One Week Left!

With seven days left of the Rogue Swarm Alert, there’s only a week remaining to grab the 15% discount on Multiple Character Training!

During Rogue Swarm Alert, pilots can enjoy 15% off the PLEX price of (MCT) in the New Eden Store. This offer lasts through until June 27th.

Be sure to check out the New Eden Store for more information, which you can access in game by hitting ALT+4.

CONCORD Hulls & The Future

After what has been an eventful week, we felt that it would be prudent to put together more information to explain both the intentions behind the deployment of the CONCORD hulls that were gifted to Fanfest ticket purchasers on June 14, and how we’ll be awarding these hulls in future.

This is the first mass distribution of rewards of this size and value that we’ve undertaken since the introduction of Alpha accounts with EVE Online: Ascension, and in retrospect it’s now very clear to us that methods of distribution that have worked successfully for us in the past are no longer viable. 

Intentions & Concerns

The intention with this distribution of hulls was to offer a thank you to all those who made what is, for many, a long and expensive journey and a sizeable commitment to come visit Iceland for Fanfest 2017.

Given the delay between Fanfest and the distribution of the hulls, and the fact that these hulls will soon be available more widely, these were awarded on a per account basis as a bit of an extra thank you for the wait that occurred before they were gifted.

Unfortunately, entirely on our part, an oversight that did happen was a lack of clarity surrounding the extent that the current issues with Ghost Training would affect their distribution. The community was very fast to point this out and without a doubt, this has been a very direct and fast learning experience for us in this new era where open access to New Eden is now a reality.

We’re aware of the concerns around how we gifted these hulls, and we apologise for the issues surrounding how the distribution happened. We would also like to reiterate that we’re fully aware of concerns around people who have been abusing the Ghost Training Exploit receiving large numbers of these hulls, and our customer support team is currently working to ensure that anyone who abused this exploit knowingly and is reprimanded for it, also has these hulls or the ISK generated from the sale of them confiscated.

Learning

The distribution of these hulls was of course a big learning experience for us in the new environment we’ve created with open access to New Eden, and we’ve already started to implement changes based on learnings from what happened.

Going forward, any mass rewards gifted as part of ticket sales or other events will be issued via a one-time redeemable code delivered either via email or as a physical card.

The Marshal

The last of these three ships that will be delivered as a ticket sales reward will be the Marshal.

Here’s a quick first glance at how it’s going to look:

To assuage any concerns regarding how this will be delivered, we can clarify that as advertised, this hull will be gifted as a reward for every purchase of both a Fanfest 2017 and EVE Vegas 2017 ticket.

The distribution of this hull will occur after EVE Vegas, via a single use redeemable code that awards one of these hulls for every purchase of both a Fanfest 2017 and EVE Vegas 2017 ticket. The ship will remain time exclusive to those who are eligible for it through until December 2017.

The Future Of These Ships

The Pacifier and Enforcer, in blueprint copy form, are due to become part of the tiered rewards structure for the second phase of Project Discovery, which is focused around Exoplanets and is scheduled to ship as part of the July 2017 release.

There’ll be more information on the next phase of Project Discovery in a dev blog to be released very soon, and there will also be more information regarding the July release over the course of the next week or two on EVE Updates.

In addition to this, the Pacifier and Enforcer may see release in blueprint copy form as part of loot drops in ongoing future events.

The Marshal will remain time exclusive to those gifted it after EVE Vegas through until December, when the intention is to introduce it alongside the Pacifier and Enforcer as part of the tiered reward structure for Project Discovery in blueprint copy form. The Marshal may also be utilized for rewards in the same form as part of ongoing events.

We’d like to re-assure you all that this has of course been a significant learning experience for us. Process changes are in progress and in some instances, have already been made to prevent this kind of issue occurring in the future.

We’re also aware that a few pilots currently have outstanding tickets with customer support to have these ships issued, and we’ll be working through these tickets as fast as possible to make sure that issues are resolved.

Watch the Eveathon charity stream running all weekend!

We urge everyone to support a great cause by tuning into the awesome marathon charity stream running right now and throughout the whole weekend. 

The elite of the EVE streaming community will be there to keep you entertained and you can find the schedule here.

Make sure to follow the #eveathon hashtag on Twitter for more information as well.

Have a great weekend! o7

EXPLOIT NOTIFICATION – Ghost Training

After thorough investigation and discussion with the Council of Stellar Management, the decision has been made to declare “Ghost Training” an exploit.

“Ghost Training” is defined as the use of alpha account status to accrue skillpoints at a more rapid rate than they are gained through normal alpha account gameplay, and/or train omega skills on an alpha account.

This notification serves to inform pilots that as of the date and time stamp in its header, the use of Ghost Training is considered an exploit. Any users found to have been knowingly abusing Ghost Training will be subject to reprimand on a case by case basis as per the EVE Online EULA.

We’d like to thank all the pilots who have reported this to us both publicly and via the support and bug reporting systems, and confirm that a fix is expected to be deployed to address this issue next week.

A reimbursement is also incoming for those pilots who may have lost skill training time as part of a related deployment last week, as highlighted in this news item.

Fanfest Pacifier & Enforcer Distribution Complete!

We’re happy to announce that the Pacifier and Enforcer class CONCORD hulls have been now been distributed as part of the Fanfest 2017 ticket purchase rewards.

Those pilots who bought their Fanfest 2017 tickets before 2017/01/01 have been gifted:

  • 1x Enforcer class Recon Cruiser
  • 1x Pacifier class Covert Ops Frigate

Those pilots who bought their Fanfest tickets after 2016/12/31 have been gifted:

  • 1x Pacifier class Covert Ops Frigate

These ships should now be in your redeeming system, one package of ships for each account registered to your email address.

We have received a small number of tickets from pilots who realized that they signed up for their Fanfest tickets with a different email address than the one verified with their EVE Online accounts.

If this is the case for you and you have not received your ships, please contact customer support with a ticket under the Billing category, and our friendly billing GameMasters will be more than happy to assist in getting your ships to you.

Please remember to include your real name and Fanfest ticket order number from Eventbrite in your support ticket so that we can verify your purchase.

If you missed out on getting hold of these ships as part of the Fanfest offers, then fear not!

In the near future they will be available as rewards in game for certain activities, as well as for other promotions and offers in future!

Rogue Swarm Alert! Get involved!

As of the deployment of today’s release, we’re happy to announce that Rogue Swarm Alert is live!

Capsuleers across the cluster can join forces to help CONCORD defeat rogue drone infestations throughout New Eden.

The bigger the drones, the bigger the rewards, and with pilots of all ages, specializations and skill levels welcome and encouraged to assist, the chance to earn rewards such as PLEX, SKINs, drone blueprints and Accelerators is better than ever.

Starting from today through until June 27th, Rogue Swarm Nests have established themselves all over the cluster, as a new strain of rogue AI threatens the population of New Eden.

These nests can be found on your systemwide overview as a beacon that you can warp to. Be sure to be prepared before you head inside!

Once inside, you’ll need to engage and defeat various rogue drone entities in order to spawn a larger leader, or “overmind” of the nest.

Killing this boss will net you rewards that vary depending on its size.

Good luck out there, and remember – there’ll be other capsuleers in space who’re looking to make their fortune too!


(click to enlarge)

Multiple Character Training Discount!

During this event, pilots can enjoy a 15% discount on Multiple Character Training (MCT) in the New Eden Store through until June 27th.

Be sure to check out the New Eden Store for more information!

 

EVE Online June release has been published on June 13

We are excited to announce that the EVE Online June release has been published on June 13.

Quick info

Our June release introduces an exciting new event Rogue Swarm Alert. In this event, you can fight rogue drones and loot valuable items. You can find SKINs, accelerators, PLEX and more. We also have published new ship models, much improved color-blind support, and a set of various rebalances. Additional, we have a large amount of bugfixes and small, but useful improvements. We also have worked on client performance improvements.

Further info and details

Several threads are available with further info and for feedback. Please use the threads listed below:

Alliance Tournament XV: Feeder Round Results and Commentators

Hello Capsuleers

During the past weekend (June 10th and 11th) the feeder rounds for Alliance Tournament XV were held. 56 teams battled it out to grab one of the 32 slots on offer in the main tournament. With the fighting concluded (for now), we are pleased to announce that the following teams have risen to the challenge and will be part of Alliance Tournament XV:

  • Shadow Cartel
  • PURPLE HELMETED WARRIORS
  • Rote Kapelle (with Rote Works)
  • Goonswarm Federation
  • Pen Is Out
  • Blades of Grass (with Demonic Wheat Pineapple)
  • Fidelas Constans
  • The-Culture
  • SAMURAI SOUL’d OUT
  • Requiem Eternal
  • WAFFLES.
  • Hole Control
  • R.E.V.O.L.U.T.I.O.N
  • No Handlebars.
  • Templis CALSF
  • Spectre Fleet Alliance
  • Bright Side of Death
  • Of Sound Mind
  • Asteria Concord
  • Test Alliance Please Ignore
  • It Must Be Jelly Cause Jam Don’t Shake
  • Project.Mayhem.
  • Snuffed Out
  • Ghost Legion.
  • Solar Fleet
  • RAZOR Alliance
  • End of Life
  • Solyaris Chtonium
  • Rejection of Sovereignty
  • Salt Farmers
  • IT’S ONLY PIXELS
  • Red Alliance

They will be joining the 32 teams already in the tournament from the secret auction and returning from Alliance Tournament XIV and battling it out for prizes from July 29th. EVE_NT TV covered a number of the matches. If you want to go and see some of the action from the weekend, you can find Day 1 here and Day 2 here.

Welcome to the Tournament, I’ll Be Your Guide

We are also pleased to announce the results of our commentator selection for Alliance Tournament XV. This year we had many excellent candidates, and selecting just four from those that applied was difficult. A big thanks to everyone that applied, and we hope to see you applying again next year.

This year’s commentators are:

Rahne Chocolate

Elise Randolph

Mawderator

Jin’taan

 

That’s all for now. Keep watching @EVETournament on twitter for more updates on the tournament. And remember, the best ship is Championship

 

-CCP Logibro and the Tournament Team

Updates To Fighter Balance Changes Coming With The June Release

After consideration of community feedback regarding the changes to fighter damage proposed for the June 2017 release, we have decided to take a second pass at the figures, and lessen the reduction to fighter damage that will be deployed tomorrow.

The thread announcing these changes has been updated to reflect the new values, and more data has been provided in the thread so as to give a clearer understanding of the objectives behind the change.

In addition to these changes, in the near future we will also be looking at further options to balance the rewards for completing specific anomalies in nullsec. 

As always, we welcome further constructive feedback in the thread linked above. 

June Release Patch Notes & Downtime Info Now Available!

We are happy to announce that the June 2017 release will be deployed during an extended downtime on Tuesday, June 13th, 2017.

This release brings redesigns for the Sin, Vexor and Ishtar, as well as Colorblind Support, and a whole host of client performance improvements to make your spaceships look and feel better.

This release also brings a new event, “Rogue Swarm Alert”, which kicks off on release day and runs for two weeks. Join your fellow capsuleers and help CONCORD defeat the swarms of rogue drones for rewards that include PLEX, SKINs, drone blueprints and accelerators. 

The June release will be deployed in an extended downtime that will run from the normal downtime start of 11:00 UTC, for fifty minutes. We expect that Tranquility will be back online and accepting connections at 11:50 UTC.

For full details of this release, take a look at the full patch notes, and head on over to EVE Updates!

Skill Queue Issues – 2017/06/09

After a script was run yesterday to address an issue with Ghost Training, we received a number of reports that some pilots had noticed their skill queues had been paused and their characters were not training.

The cause for this was identified as an issue with the script that was run, which didn’t behave as expected and has resulted in a significant number of pilots losing training time over the course of the last 24 hours. 

We’re currently in the process of applying a fix for this, which will identify all the affected accounts, and will automatically restart training for those who haven’t already logged in and done so.

Once this process has been completed, we will look to compensate all affected pilots in the coming days with a refund of skillpoints lost due to this issue.

Sincerest apologies for any confusion or inconvenience that this issue with training has caused!

Please feel free to continue discussion of this issue in this forum thread.

Minmatar Hazard Control SKINs Now Available In The New Eden Store!


We’re happy to announce that the latest addition to the New Eden Store has arrived – Hazard Control SKINs for a selection of Minmatar hulls!

This design is now available for the following hulls:

  • Rifter – 250 PLEX
  • Sabre – 250 PLEX
  • Hurricane – 250 PLEX
  • Typhoon – 390 PLEX
  • Naglfar – 695 PLEX
  • Nidhoggur – 695 PLEX
  • Hel – 695 PLEX

Head over to the New Eden Store and grab your favorite one!

Purchasing SKINs is easy:

  • Log into EVE Online
  • Have sufficient PLEX
  • Go to the New Eden Store (press ALT+4 or use the Neocom to access the store)
  • Purchase the SKIN(s)
  • The SKINs are then available in your redeeming system

Mass test on Singularity on Tuesday, June 6

Hello Capsuleers

We are planning a mass test on Singularity for the upcoming release. We will be testing client performance improvements. More information about this mass test can be found in this forum thread. If you’re interested in attending please join us on Singularity on Tuesday the 6th at 17:00 EVE-time (=UTC). All participants will receive a small reward of two million skill points on Singularity.

Calling All EVE Online Designers: EVE Online T-Shirt Design Contest

As we head toward what is already shaping up to be the largest EVE Vegas ever, we want to allow you to have a direct and creative impact on what products will be offered at EVE Vegas and in the EVE Merchandise Store.

We’re happy to announce that we’re now opening a contest for pilots to submit their own T-shirt designs to be printed and sold in the store and at EVE Vegas.

Of course, there are prizes on offer – not to mention fame, (or infamy depending on the nature of your design) – for whoever can create the best designs.

What are we looking for?

Designs should be two colors, within a 12” x 12” area, and should consist of imagery that you think will resonate with fellow capsuleers and capture their imagination.

Please bear in mind that for this competition you can use EVE’s intellectual property in your designs. Also remember that you’ll need to submit your design before July 1st in order for it to be valid.

How will we choose winners?

A panel of CCP employees, including staff from the EVE Online Development team, Community team and our Art team will choose the three best designs. These winners will receive a selection of prizes. 

The Prizes:

First Prize:

  • Your T-Shirt design sold at EVE Vegas and in the EVE Merchandise Store
  • Credit on back of T-shirt with your character name
  • $100 store credit at the EVE Merchandise Store
  • Signed Limited Edition of “Frigates of EVE Online: The Cross Sections”
  • 6000 PLEX

Second Prize:

Your T-Shirt design sold in the EVE Merchandise Store

  • Credit on back of T-shirt with your character name
  • $50 store credit at the EVE Merchandise Store
  • Signed standard hard cover of “Frigates of EVE Online: The Cross Sections”
  • 3000 PLEX

Third Prize:

  • $50 store credit at the EVE Merchandise Store
  • 1500 PLEX

​Please be aware that EVE Store credit prizes include free shipping.

The Technical Part (sorry, the lawyers made us do it!):

This wouldn’t be a real contest without rules, so make sure you read the following before you enter. Please be aware that all our standard contest rules also apply.

Contest Rules:

  • You must be 18 years old or older to win.
  • No purchase is necessary to enter or win.
  • Thereis no limit on the number of designs you can submit, but you can only win one prize.
  • It is the winning submitter’s sole responsibility to share the prize with those who contributed to the design.
  • Name must not offend human decency nor get CCP sued, the determination of either being in CCP’s sole discretion. If CCP cannot use your name, it reserves the right to choose whatever inoffensive name it so desires. 
  • The designs should be in two colors, within a 12” x 12” dimension and in AI or EPS format.
  • Your design must be submitted to share@eveonline.com with the text “EVE Online T-shirt design” as the subject.
  • The contests runs from June 2nd 2017 to June 30th 2017.
  • Winners will be announced via community news item on July 12th, 2017
  • Prizes are subject to change and will be awarded at CCP’s sole discretion.
  • Prizes may be taxable depending on your local laws.  All taxes are your responsibility.
  • CCP employees are not eligible.
  • Upon submission, you waive all rights you may have to the submitted design and grant CCP an irrevocable right to own, use, or edit the design without further compensation to you.  All designs submitted become the property of CCP and can be used in any way the company wants, forever, across all known and yet-to-be-invented media.
  • CCP is not responsible for lost, late, misidentified or misdirected entries, or computer performance, errors, delays or failures. 
  • If, for any reason, the fairness or integrity of the contest is questioned, or CCP’s administration or fulfillment of the contest becomes impracticable, CCP reserves the right to terminate or modify the contest, and to disqualify any individual who tampers with the registration process or the administration of the contest.
  • Any and all disputes arising out of, or in connection with this contest will be handled on an individual basis and in accordance with the laws of Iceland.
  • Contest void where prohibited or restricted by law, and all applicable federal, state and local laws and regulations apply.
  • By submitting a design, you grant CCP the right to use your name for advertising and marketing purposes, without additional compensation, unless otherwise prohibited by law.
  • CCP may use your physical and/or e-mail address to contact you regarding CCP’s services and other offers and/or contests.